Delivery and shipping policy last updated 30 September 2026

 

We take care to ensure your order reaches you safely and in good condition.

UK Delivery

We currently deliver to UK addresses, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.

Orders are sent using a tracked Royal Mail service.

Our standard delivery service typically takes 2–3 working days from dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including Royal Mail delays, adverse weather, public holidays and periods of unusually high demand.

Delivery Charges

Standard UK delivery is £4.95 for orders under £60.

Free standard delivery is available on orders of £60 or more.

The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

Processing & Dispatch

Orders are normally processed and dispatched within 1–2 working days.

Orders are processed and dispatched Monday to Friday, excluding UK bank holidays. Orders placed on Saturdays, Sundays or bank holidays will be processed from the next working day.

Once your order has been dispatched, you will receive confirmation using the contact details provided with your order. Tracking information will also be provided where available.

Please ensure that your delivery address and contact information are correct before completing your purchase. Orders will be sent to the delivery address provided at checkout, and we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Deliveries

While we work with Royal Mail to provide a reliable delivery service, occasional delays can occur.

If your order has not arrived within 5 working days from dispatch, please contact us and we will investigate the delivery with Royal Mail.

If delivery is delayed beyond the agreed delivery period, your rights under applicable consumer law are not affected.

Lost or Damaged Orders

Your order remains our responsibility until it has been delivered to you, or to another person you have identified to receive it on your behalf, in accordance with your statutory rights.

If you believe your order has been lost in transit, please contact us and we will investigate this with Royal Mail.

If your order arrives damaged, please contact us as soon as reasonably possible. We may ask you to provide photographs of the packaging and affected item to help us investigate the damage and resolve the matter promptly.

Providing photographs helps us with our investigation and does not affect your statutory rights.

Exchanges & Redelivery

Where you choose to exchange a non-faulty item, a new delivery charge may apply for sending the replacement item, including where the original order qualified for free delivery.

Please see our Returns & Exchanges Policy for full details.

This does not apply where an item is faulty, damaged or has been supplied incorrectly by us.

International Delivery

We currently only offer delivery to UK addresses.

We hope to introduce wider international delivery in the future.

Questions About Your Delivery

If you have any questions about your order or delivery, please contact us using the contact details provided on our website.

Nothing in this Delivery & Shipping Policy affects your statutory rights.

 

The Haus Of Noe Ltd
124 City Road
London
EC1V 2NX
United Kingdom

Registered Company Number: 17025249